Pilates Voice Support

Need help? Email support@pilatesvoice.com and we'll get back to you within two business days.

Common questions

I can't hear the cues.

Turn off Silent Mode (the switch or Action button on the side of your iPhone) and turn up the volume. In the guidance screen, check that the speaker icon isn't muted.

Guidance says "Can't reach the coach."

Guidance needs an internet connection. Check Wi-Fi or cellular data and try again. Sessions themselves work offline.

Guidance says "Too many requests."

Wait a minute and try again.

The app told me to stop the exercise.

When you mention pain, numbness, dizziness or similar signs, Pilates Voice stops coaching and asks you to rest. That's on purpose. If it doesn't ease, check with a doctor or physical therapist before you continue.

Can I use Pilates Voice without AI guidance?

Yes. Sessions, exercise descriptions and demo pictures work without it. To turn AI guidance off, tap Turn off next to "AI guidance is on" on the Home screen.

How do I start over?

On the Home screen, tap New session.

Is my data private?

There are no accounts, ads or tracking. See the privacy policy for exactly what is sent when you use guidance.

Safety

Pilates Voice offers general fitness guidance. It is not medical advice and doesn't replace a doctor or physical therapist. Stop any exercise that causes pain, numbness or dizziness. If you have chest pain or trouble breathing, stop and get medical help right away.