Pilates VoicePilates Voice Privacy Policy
Pilates Voice is made by Cleara, Inc. ("we", "us"), based in New York City. This policy explains what the Pilates Voice app collects, why, and what choices you have. In short: there are no accounts, no ads and no tracking, and we don't sell your data.
What stays on your phone
The app saves a few things on your device so it works the way you left it:
- Your current session (which exercises, and where you are in it)
- Whether you've read the welcome screen and allowed AI guidance
- Whether read-aloud cues are muted
- A random app ID (see below)
This information doesn't leave your phone except as described in the next section. Deleting the app deletes it.
Read-aloud cues use your iPhone's built-in speech. No audio is recorded or sent anywhere.
What is sent when you use guidance
Guidance is optional. Sessions work without it. When you tap Get guidance and send a message, the app sends:
- What you typed (or the button you tapped, such as "neck tight")
- The exercise you're doing: its name and description
- Previous cues, if you tap "Still feeling it", so the new answer doesn't repeat them
- A random app ID, created on your phone. It isn't linked to your name, email, Apple Account or device identifiers. We use it only to keep you on the same AI model while we compare models.
- Your IP address, which every internet request includes. We use it only to limit how many requests one connection can make per minute. It is kept only in the server's temporary memory, which is cleared whenever the server restarts, and is never written to storage.
Before anything is sent, the app checks your message. If it mentions pain, numbness, dizziness or similar signs, the app tells you to stop and does not send it.
Please don't include your name or other personal details in your messages.
Who receives it
- Vercel hosts our server and runs the AI Gateway that passes your message to the AI model. The AI Gateway deletes prompts and responses once each request completes. Vercel also keeps standard request logs (such as IP address and time) for a short period for security and reliability.
- OpenAI runs the AI model that writes your cues. Every request asks for providers that agree not to use it to train AI models. OpenAI may keep requests for up to 30 days to detect abuse, then deletes them.
We don't store what you type on our own servers, and we don't keep a history of your messages. These providers process your messages only to answer you, under terms that protect your data at least as well as this policy.
We don't use analytics, advertising or tracking tools, and we don't sell or share your data for advertising.
Your choices
- Turn off AI guidance: on the Home screen, tap Turn off next to "AI guidance is on." Nothing more is sent. You'll be asked again if you open guidance later.
- Delete your data: deleting the app removes everything stored on your phone. We don't keep your messages, so there is nothing else to delete. If you have questions about data a provider may hold, email us.
- Questions or requests: support@pilatesvoice.com
Age requirement
Pilates Voice is for adults 18 and older. We don't knowingly collect information from anyone under 18. If you believe someone under 18 has used the app, email support@pilatesvoice.com.
Health information
Pilates Voice offers general fitness guidance, not medical advice. What you type may describe how your body feels. We treat it as sensitive: it's used only to write your cues, and it isn't stored by us, used for advertising, or shared beyond the providers above.
Changes
If we change how the app handles data, we'll update this page and the effective date. For significant changes, the app will ask for your permission again.
Contact
Cleara, Inc., New York, NY
support@pilatesvoice.com